TriageAI is a HIPAA-compliant AI platform that listens to patient voicemails, transcribes them, and organizes the information into structured cases based on urgency and symptoms. It saves your staff time and ensures no critical messages are missed.

Each voicemail typically takes about five minutes to process manually. For practices managing hundreds or thousands of voicemails monthly, this adds up to significant staff hours. TriageAI automates this process instantly, freeing your team to focus on delivering exceptional patient care.

Yes. TriageAI is built on HIPAA-compliant infrastructure with encryption, access controls, and audit trails. We also sign BAAs to meet your compliance needs.

TriageAI is built to work alongside your EMR, not inside it. Structured case summaries are delivered directly to your staff via secure, HIPAA-compliant email, so there's no integration project, no IT lift, and no workflow disruption. Your team can copy relevant information into the patient chart the same way they handle any other inbound communication. Direct EMR sync is on our roadmap for practices that want it. Contact us to discuss your specific system.

No. TriageAI is designed to support, not replace your team. It eliminates repetitive, administrative tasks while leaving clinical decisions and patient interactions to your staff.

Our platform combines medical-grade transcription with clinical AI models to deliver high-accuracy results. Every output includes a confidence score, and lower-confidence transcripts are flagged for staff review. Your team can always review and edit outputs before taking action.

We offer tiered monthly subscriptions priced per provider, with voicemail volume included at each tier and transparent overage rates. New practices receive a free trial month so your team can measure the impact before committing. Contact us for current pricing.

Because TriageAI works alongside your existing phone system and delivers structured cases by secure email, there's no integration project to schedule. Most practices are live within a few business days of executing the necessary agreements.

AI-powered callbacks are part of our future roadmap. As that capability matures, it will be designed to handle simple administrative updates, with clinical communication always remaining with your licensed staff. We'll share more as the feature develops.

Because it helps reduce administrative delays and ensures your concerns are addressed sooner. This means staff can spend more time on patient care instead of clerical tasks.

On average, each voicemail takes about 5 minutes for staff to process. If your practice receives 1,000 voicemails per week, that equals: 5,000 minutes per week (83 staff hours) ~333 staff hours per month That’s nearly 2 full-time employees’ worth of time annually dedicated just to voicemail management. TriageAI processes these voicemails instantly, saving hundreds of staff hours and allowing your team to spend more time directly on patient care.