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TriageAI:

TriageAI turns patient voicemails into structured, actionable cases in seconds. Our platform securely captures voicemails, transcribes them with medical-grade speech-to-text, and applies clinical AI to identify symptoms, assess urgency, and prepare a callback-ready summary for your staff.

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The result: voicemail backlogs that used to consume hours of staff time are cleared instantly, and your team spends its day on patient care instead of clerical work.

Understanding the Importance of Voicemails

 

Voicemails play a crucial role as they often serve as the initial contact point for patients. They convey essential information regarding a patient's condition, concerns or requests. It's important to ensure that these messages are clear and informative to facilitate effective communication and prompt responses. By valuing the content of voicemails healthcare providers can enhance patient satisfaction and care.

Talking on the Phone

How It Works

TriageAI securely captures patient voicemails, transcribes them with medical-grade speech-to-text, and uses advanced healthcare AI to identify key symptoms, assess urgency, and prioritize care. The results are structured into actionable patient cases that integrate directly into your EMR—saving staff time, reducing administrative burden, and ensuring patients receive timely attention.

White Structure

Example:

Staff Notification Email From TriageAI

Patient Information
Name: Deborah Smith
Date of Birth: 01/01/1900
Phone: 847-243-1234
AI Transcription Confidence
​Confidence Score: 82.45%
 
Note: Because confidence is above the action threshold, the system processed and summarized the voicemail. Lower scores would trigger a “staff review required” flag.
Original Transcript (Verbatim)
“This is Deborah Smith, S M I T H. Uh, birthdate 1-1-1900. My phone number is 847-243-1234444. And I need um a couple of things. I have a question. Um, I am scheduled for my post-op checkup on Monday with Doctor Ceen. Um, I am am gonna be out of the Eliquis today, and I'm wondering if it's OK to go back on my, um, Celerex. When I stop the Eliqees and see what that does for my pain. So, um, is it OK to just go right back on it the next day? And then I was gonna ask for a refill on my hydrocodone. I will need it sometime over the weekend, Sunday or so, and I get that at CVSS in South Bend South. OK, thank you.”
Enhanced Transcript (Noise-Cleaned & Clarified)
“This is Deborah Smith. My birthdate is 1-8-1900. My phone number is 847-243-1234. I’m scheduled for my post-op visit on Monday with Dr. Cien. I’m going to be out of Eliquis today and want to know if I can go back on Celebrex to see if that helps my pain. I’d like to know if it’s safe to switch the next day. I also need a hydrocodone refill for the weekend, probably Sunday. I use the CVS inSouth Bend. Thank you.”
Summary (AI-Generated)
Post-operative patient Deborah Smith is calling with questions regarding pain-medication management before her upcoming Monday appointment with Dr. Cien. She will run out of Eliquis today, wants to transition back to Celebrex, and is requesting a hydrocodone refill for pain control through the weekend. Her preferred pharmacy is CVS in South Bend.
Key Clinical Points
  • Post-op visit scheduled Monday with Dr. Cien
  • Patient will be out of Eliquis today
  • Asking if she can safely restart Celebrex
  • Requests hydrocodone refill needed by Sunday
  • Pharmacy: CVS, South bend
Recommended Next Steps (For Staff)
  • Review patient’s surgery, current meds, and risk factors
  • Confirm safe Eliquis → Celebrex transition with provider
  • Evaluate appropriateness of hydrocodone refill based on postop timeline
  • If approved, send hydrocodone script to CVS South Bend
  • Provide patient with clear medication-timing guidance
Suggested Call-Back Script (For Staff Use)
“Hello Ms. Smith, this is [Name] calling from Dr. Cien’s office regarding your voicemail. I understand you're running out of Eliquis today, have questions about switching back to Celebrex, and also need a hydrocodone refill for the weekend. We've reviewed your request and want to ensure any medication changes are handled safely. I’ll go over instructions on transitioning off Eliquis, and we will process your refill through CVS in South Bend if approved. We’ll also make sure everything is coordinated for your post-op visit on Monday.”​
Note: Why This Matters Beyond Time Savings
Notice what this case is doing. It organizes the relevant context, highlights the workflow questions for staff to bring to a provider, and offers a callback script your team can adapt.
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Every voicemail TriageAI processes also reinforces consistent administrative workflow: how to organize information, what to escalate, and how to communicate clearly with patients. Clinical decisions stay where they belong, with your licensed providers, who review and verify every output before any action is taken.
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